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Refund policy

🐾 Healthybud Picky Eater Refund & Return Policy

Updated: Q1 2026
Healthybud Corp.

We’re here to make things right 💙

At Healthybud, we know every dog is different — especially picky eaters. That’s why we proudly offer our Picky Eater Money-Back Guarantee for first-time customers.

If something isn’t right with your order, we’ll work with you to make it right — quickly and fairly.

Questions? Email us anytime at yourfriends@healthybud.co.

🐶 Picky Eater Money-Back Guarantee (First-Time Customers)

Trying Healthybud for the first time and your dog isn’t into it? No worries.

If you’re a first-time customer and your dog doesn’t like the product, you can request a refund or exchange within 30 days of your order date.

You’ll have two options:

Option 1: Product Swap (On Us!)

  • Exchange your product for any Healthybud product of equal value

  • Healthybud covers the shipping for the replacement product

Option 2: Full Credit

  • Receive a full credit to shop alternative products on our store

  • No need to return the product your dog didn't like

Option 3: Full Refund

  • Receive a full refund to your original payment method

  • You will be responsible to return the product and the cost of shipping

👉 Just email yourfriends@healthybud.co with your order number and we’ll take care of the rest.

🔁 Returns & Exchanges (Non-Picky-Eater Situations)

For all other return requests:

  • Requests must be made within 30 days of purchase

  • Items must be unused, in original packaging, and in resalable condition

Some items are not eligible for return:

  • Gift cards

  • Final sale or clearance items

Please do not send items back without contacting us first — we’ll confirm eligibility and next steps.

💸 Refunds

Once your return is approved:

  • Refunds are issued to your original payment method

  • Processing typically takes a few business days, depending on your bank or card provider

Late or Missing Refunds

If you haven’t seen your refund yet:

  1. Check your bank account

  2. Contact your credit card provider

  3. Contact your bank

Still stuck? Email yourfriends@healthybud.co and we’ll help immediately.

🚫 Sale Items

Sale or promotional items are final sale and not eligible for refunds, unless covered under the Picky Eater Guarantee for first-time customers.

📦 Damaged or Defective Items

If your order arrives damaged or defective, we’ll make it right.

Email yourfriends@healthybud.co with:

  • Your order number

  • A photo of the issue

We’ll arrange a replacement or refund as quickly as possible.

🎁 Gifts

  • If an item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of the return

  • If not marked as a gift, the refund will go to the original purchaser

🚚 Return Shipping (When Required)

If a return shipment is required, items should be sent to:

FIFO Logistics Inc.
3600B Laird Rd, Unit 8
Mississauga, ON L5L 0A3
Canada

  • Customers are responsible for return shipping unless otherwise stated

  • Shipping costs are non-refundable

  • For items over $75, we recommend a trackable service or shipping insurance

💙 We’ve Got You

We want every Healthybud experience — for you and your dog — to feel good.

If you’re unsure about anything, just reach out:
📧 yourfriends@healthybud.co

We’re always happy to help.